Privacy Policy

This Privacy Policy (“Policy”) outlines how IsKnowledgeLand (“we,” “our,” or “us”) handles personal information of users (“you” or “users”) in connection with the services provided on this website (“Service”).

Personal Information

“Personal information” refers to “personal information” as defined by applicable privacy protection laws. This includes information about living individuals that can identify specific persons through names, birth dates, addresses, phone numbers, contact information, and other descriptive details contained in such information. It also includes data such as appearance, fingerprints, voiceprints, and health insurance numbers that can identify specific individuals from the information alone (personal identification information).

Collection of Personal Information

We may collect personal information such as names, birth dates, addresses, phone numbers, email addresses, bank account numbers, credit card numbers, and driver’s license numbers when users register for our services. We may also collect transaction records and payment information containing users’ personal information from our business partners (including information providers, advertisers, ad distribution partners, and others, collectively referred to as “Partners”).

Purpose of Personal Information Collection and Use

We collect and use personal information for the following purposes:

1. Service provision and operation – To provide and operate our services
2. Customer support – To respond to user inquiries (including identity verification)
3. Communications – To send emails about new features, updates, campaigns for services currently used by users, and information about other services we provide
4. Important notifications – To contact users regarding maintenance, important notices, and other necessary communications
5. User management – To identify users who violate terms of service or attempt to use services for fraudulent or improper purposes, and to refuse such usage
6. Account management – To allow users to view, modify, or delete their registration information and usage history
7. Billing – To charge users for paid services
8. Related purposes – For purposes incidental to the above usage purposes

Changes to Purpose of Use

1. We may change the purpose of personal information use only when the new purpose is reasonably related to the previous purpose.
2. When we change the purpose of use, we will notify users of the new purpose through our designated methods or publish it on this website.

Third-Party Disclosure of Personal Information

1. We will not provide personal information to third parties without prior user consent, except in the following cases (excluding cases permitted by privacy protection laws and other applicable laws): Legal and safety exceptions:
   • When necessary to protect life, body, or property and obtaining consent is difficult
   • When particularly necessary for public health improvement or promoting healthy child development and obtaining consent is difficult
   • When cooperation is needed for government agencies, local governments, or their delegates to perform duties defined by law, and obtaining consent would hinder such duties
   Prior notification exceptions: When we have given prior notice or published the following information and reported to the Personal Information Protection Commission:
   • Third-party disclosure is included in the purpose of use
   • Data items provided to third parties
   • Means or methods of third-party provision
   • We will stop third-party provision upon individual request
   • Methods for accepting such requests
2. The following cases do not constitute third-party provision:
   • When we outsource all or part of personal information handling within the scope necessary to achieve usage purposes
   • When personal information is provided due to business succession from mergers or other reasons
   • When personal information is shared with specific parties, provided we notify individuals in advance or make easily accessible the details of shared information, scope of sharing parties, usage purposes, and the name of the responsible party for information management

Personal Information Disclosure

1. When individuals request disclosure of their personal information, we will promptly disclose it. However, we may not disclose all or part of the information if disclosure would:
   • Harm the life, body, property, or other rights and interests of the individual or third parties
   • Significantly hinder proper implementation of our business operations
   • Violate other laws
   When we decide not to disclose information, we will promptly notify the individual. Personal information disclosure requests are subject to a processing fee of 1,000 yen per case.
2. We generally do not disclose non-personal information such as usage history and characteristic information.

Personal Information Correction and Deletion

1. Users may request correction, addition, or deletion (“Correction”) of their personal information held by us through our designated procedures when such information is incorrect.
2. When we receive such requests and determine that response is necessary, we will promptly perform the requested corrections.
3. We will promptly notify users when we perform corrections based on the above provisions or decide not to perform corrections.

Suspension of Personal Information Use

1. When individuals request suspension or deletion of personal information use (“Suspension”) because it is being handled beyond the scope of usage purposes or was obtained through improper means, we will promptly conduct necessary investigations.
2. Based on investigation results, if we determine that response to the request is necessary, we will promptly suspend the use of such personal information.
3. We will promptly notify users when we perform usage suspension based on the above provisions or decide not to perform suspension.
4. When usage suspension involves substantial costs or is otherwise difficult to implement, and we can take alternative measures necessary to protect users’ rights and interests, we will implement such alternative measures.

Privacy Policy Changes

1. This Policy may be changed without notice to users, except for matters separately specified by law or this Policy.
2. Unless otherwise specified by us, the revised Privacy Policy takes effect when posted on this website.

Contact Information

For questions about this Privacy Policy or requests regarding personal information handling, please contact us at:

IsKnowledgeLand
Email: niel@IsKnowledgeLand.come